Project ArchivalA project is considered for archival after the specified time has elapsed. When a project is archived, it is no longer available for review on our servers. Your files have been saved and associated with your project and account. Our systems and server, while robust have a limit. An active project consumes resources on our systems and servers and as long as it is active and all payments have been made your project will not be considered for archival. We archive projects that have become inactive to free-up resources within our systems and servers for new projects. Inactive projects also consume resources and impede our ability to serve new clients while existing maintaining active projects.You can elect to re-activate your project at anytime. However there will be a 25% restart fee added to your invoice and all outstanding balances are due before work will begin. Your project can be considered for archival again after 30 days of inactivity after it has been restarted. An additional 25% will be added to restart your project. If your account has any number of archive actions, your account may require full down payment on future projects prior to work start.
Restart FeeA restart fee of 25% will be added to all archived projects once they have been reactivated, in addition to any open balances on your account. To conserve resources on our system and servers, once your project has been archived, it is no longer available on our servers. When we reactivate your project we take all your files and will reinstall them on our systems and servers. This is nearly duplicating the project startup process. We review our notes, and make preparations to resume work on your project. Your file will at that time become available on our development servers or as previously accessed prior to archival.
Start of WorkA project is considered 'started' once the initial down payment has been received.
Down Payment(s)All down payments are non-refundable after work has begun. There is a lot of work, meetings and planning that go into your project once we receive your authorization to start. Your down payment covers the costs associated with the start up of your project.
Open Balances and Final BalancesOften during the course of a project there will be additional features, requests, licenses or numerous other things may will require an additional cost. These will be added to your account's project invoice and is considered an open balance. An open balance is any invoice that has either become due or is not yet completed but has an outstanding balance.