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            Clearing your browser's cache

            Sometimes when a change is made to a webpage, your browser will show an older version of the page. This is likely because your browser has shown you elements from it's cache.

            Briefly, your browser's cache is temporary storage location for images, CSS, scripts and other web elements. Your browser stores these file for a short time (anywhere from minutes to a few days) in order to speed up the website that you are viewing. this is why you will sometime see an old version of a webpage when you have just made changes to that page. There are a few ways to force your browser to retrieve fresh information.

            This article discusses how to clear your browser's cache to force fresh information. It is not an exhaustive list, but covers many popular browsers used today.


            If clearing your browser's cache does not work, the content is likely on a CDN, and you will need to wait until the CDN refreshes.

            Chrome

            • On your computer, open Chrome
            • At the top right, click More
            • Click More tools and then Clear browsing data
            • At the top, choose a time range. To delete everything, select All time
            • Next to "Cookies and other site data" and "Cached images and files," check the boxes
            • Click Clear data.
            • More information

            Chrome for Mobile (Android)

            • On your Android phone or tablet, open the Chrome app Chrome.
            • At the top right, tap More More.
            • Tap History and then Clear browsing data.
            • At the top, choose a time range. To delete everything, select All time.
            • Next to "Cookies and site data" and "Cached images and files," check the boxes.
            • Tap Clear data.
            • More Information

            Internet Explorer 11 and 10

            • In Internet Explorer, select the Tools  button, point to Safety, and then select Delete browsing history
            • Choose the types of data or files you want to remove from your PC, and then select Delete.
            • More Information

            Microsoft Edge

            • To view your browsing history, select Hub > History 
            • Select Clear all history.
            • Choose the types of data you want to remove from your PC, then select Clear.
            • If you use Cortana and want to clear browsing history that's stored in the cloud, select Change what Microsoft Edge knows about me in the cloud, then select Clear browsing history.
            • More Information

            Firefox

            • Click the menu button Fx57Menu and choose Options
            • Select the Privacy & Security panel
            • In the Cached Web Content section, click Clear Now
            • Close the about:preferences page. Any changes you've made will automatically be saved
            • More Information

            Safari

            • Choose History > Clear History, click the pop-up menu, then choose how far back you want your browsing history cleared.
            • More Information

            Safari for Mobile (iPhone, iPad)

            • To clear your history and cookies, tap Settings > Safari > Clear History and Website Data. Clearing your history, cookies, and browsing data from Safari won't change your AutoFill information
            • To clear your cookies and keep your history, tap Settings > Safari > Advanced > Website Data > Remove All Website Data.
            • To visit sites without leaving a history, turn private browsing on or off
            • More Information

            Updated: 20 Apr 2018 07:37 AM
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