Project Archival

It's important to note that if there is consistent and ongoing progress on your project, even after the specified time mentioned above has elapsed, we will not archive your project.
We archive projects that have become inactive, so we can free-up resources within our systems to make room for new and current projects. An inactive project impacts our ability to properly manage the other projects that we're currently working on and degrades the service that we are able to provide to our clients. A project will be archived and is considered inactive after the specified time mentioned above has elapsed. When a project is archived, it will also be removed from our production schedule. Additionally your project will be removed from our servers and will no longer available for review. Upon archival, we will save your files/resources/assets and associate them to your project or account.
We will always inform you five days prior to any archival action so you can take any necessary steps to avoid archival and keep your project moving forward.
Restart Fee
You can elect to restart your project at anytime. However a restart fee (outlined above) will be added and is due before work will resume. Once the restart fee has been paid, we will place your project into the next available slot in our production schedule. Each time your project is archived and resumed again, an additional restart fee will be added as a way of ensuring continuous progress. When we restart your project we take all your files and reinstall them on our systems as needed, basically, duplicating the project startup process. Then we'll review our notes and make preparations to resume work on your project, as determined by our current production schedule.
If your account has ever had a project archived, we may require full payment for any future projects, before work will begin.
Start of Work
A project is considered 'started' once the initial down payment has been received.
Down Payment(s)
All down payments are non-refundable after work has begun. There is a lot of work, meetings and planning that go into your project once we receive your authorization to start. Your down payment covers the costs associated with the start up of your project.